Windows 7 Deployment Specialist - Vancouver - vancouver software testing contract

Position Type:

Full-time

Experience:

4 - 6

On behalf of our client in Calgary, Ignite Technical Resources is looking for a Windows 7 Deployment Specialist for a 6 month contract opportunity.

POSITION SUMMARY

Under the direction of the Team Lead, IS Client services the Windows 7 Deployment Specialist is responsible for day to day delivery of site support services by providing Tier 1 and 2 support for desktop hardware and software. This position provides technical support of desktop computers, applications and related technology liaising with various business stakeholders within the business divisions.

The Windows 7 Deployment Specialist ensures they meet and exceed customer expectation, provide fixes to IT problems and meet Service Level Agreements. Work is performed with little supervision and requires use independent judgment, analysis and initiative to resolve problems and make recommendations, upkeep incident management records and deliver end-user training. The employee in this position may also assist in the maintenance and testing of network equipment, servers and associated equipment.

EDUCATION & EXPERIENCE REQUIREMENTS:

• A degree in Information Systems related studies or equivalent work experience.
• Preference will be given to applicants who possess certifications in one or more of the following areas or demonstrate an equivalent work experience:
  • Post-Secondary education, A computer Technician, Networking Fundamentals, MCSE
  • MCP certification would be desirable.
  • ITIL foundations certification is a plus

Experience:

• Years of Experience: 4 years Information Technology Experience minimum
• Previous experience within a corporate office technology
• Previous experience with SCCM
• Experience in Windows 7 Deployments
• Thorough understanding of Windows and Macintosh OS and Microsoft Office Suite.
• Must be familiar with all components of Laptops, Desktops, able to replace peripheral components and perform upgrades and repairs to legacy systems.
• Monitoring of third party service providers and evaluation of outsourced IT support service offering.
• Extensive experience an Incident Management system is a must.
• Knowledge of PC hardware technology and remote diagnostics tools is necessary
• Knowledge of Client/server networking and telephony systems
• Experience with Internet and Intranet, including email, web-based applications and internet browsers is desirable
• Familiarity with Ghost, Pointsec, and remote tools such as SMS, Remote Assistance, and Remote Desktop for Macintosh a plus.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

Knowledge: The applicant should demonstrate an understanding of IT Service Management (ITIL) processes and must understand customer satisfaction measurement and quality assurance requirements in delivering IT services. Strong abilities to read, create, interpret technical documents are necessary.

Skills/Abilities: The Windows 7 Deployment Specialist must be able to handle working in a fast paced, potentially high pressure and stressful environment while demonstrating the ability to multitask. Must be organized in tasks and demonstrate the ability to see projects through to successful completion. Must be able to manage multiple, high priority tasks.

The successful candidate must be able to perform effectively and confidently with all levels of personnel to ensure timely delivery of services.  Excellent customer service and public contact skills are essential for the role.  Incumbents must demonstrate professional and empathetic behavior in the resolution of both routine and complex customer problems.

Other Interpersonal Skills:

• Ability to work in a team environment
• Excellent organizational and analytical skills as well as the ability to prioritize.
• Decision-maker – effective problem solving and solution orientated
• Highly motivated and resourceful. Demonstrates initiative.
• Strong interpersonal and communication skills for customer service and process integration.
• Detail and action oriented but also able to think strategically delivering a value added service strategy
• Strong negotiation and conflict management abilities.
• Honor commitments through the delivery of timely, high quality results.
• High potential to keep pace with change and innovation.
• Acute listening skills. Good written and oral communication skills.
• Some degree of creativity and latitude is expected.
• Exceptional people and customer service skills and ability to work well with people at all levels of the organization.

TRAVEL REQUIREMENTS:
This position may require some travel as requested.

LANGUAGE REQUIREMENTS: This position requires fluency in the following languages:

• English

If you meet the required criteria and are interested in the above position, please submit a Word version of your resume HERE!

**Due to the volume of resumes, only those candidates being considered will be contacted.

Ignite. Wired for people.

We get it.

We get technology. We get people. We get you don’t want cyborgs taking over the office and running the show. When there‘s a problem, everyone wants the right person for the job. The kind of person who is brilliant, efficient, technically savvy and who can communicate with everyone else. We know these kinds of people.

Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option. Our consultants will help you through workload fluctuations and can manage outsourced projects of any size.

You have greater day-to-day issues to manage. Ignite will solve your immediate IT needs with little delay or effort. It’s what we do best.

We’re wired for people.

Follow Ignite on Twitter @ignitetechnical and become a fan on Facebook for up-to-date information about our company including job postings! To see other IT job postings, visit our Website!