On behalf of our client in Calgary, Ignite Technical Resources is looking for a Windows 7 Deployment Specialist for a 6 month contract opportunity.
Under the direction of the Team Lead, IS Client services the Windows 7 Deployment Specialist is responsible for day to day delivery of site support services by providing Tier 1 and 2 support for desktop hardware and software. This position provides technical support of desktop computers, applications and related technology liaising with various business stakeholders within the business divisions.
The Windows 7 Deployment Specialist ensures they meet and exceed customer expectation, provide fixes to IT problems and meet Service Level Agreements. Work is performed with little supervision and requires use independent judgment, analysis and initiative to resolve problems and make recommendations, upkeep incident management records and deliver end-user training. The employee in this position may also assist in the maintenance and testing of network equipment, servers and associated equipment.
EDUCATION & EXPERIENCE REQUIREMENTS:
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
Knowledge: The applicant should demonstrate an understanding of IT Service Management (ITIL) processes and must understand customer satisfaction measurement and quality assurance requirements in delivering IT services. Strong abilities to read, create, interpret technical documents are necessary.
Skills/Abilities: The Windows 7 Deployment Specialist must be able to handle working in a fast paced, potentially high pressure and stressful environment while demonstrating the ability to multitask. Must be organized in tasks and demonstrate the ability to see projects through to successful completion. Must be able to manage multiple, high priority tasks.
The successful candidate must be able to perform effectively and confidently with all levels of personnel to ensure timely delivery of services. Excellent customer service and public contact skills are essential for the role. Incumbents must demonstrate professional and empathetic behavior in the resolution of both routine and complex customer problems.
Other Interpersonal Skills:
This position may require some travel as requested.
LANGUAGE REQUIREMENTS: This position requires fluency in the following languages:
If you meet the required criteria and are interested in the above position, please submit a Word version of your resume HERE!
**Due to the volume of resumes, only those candidates being considered will be contacted.
We get it.
We get technology. We get people. We get you don’t want cyborgs taking over the office and running the show. When there‘s a problem, everyone wants the right person for the job. The kind of person who is brilliant, efficient, technically savvy and who can communicate with everyone else. We know these kinds of people.
Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option. Our consultants will help you through workload fluctuations and can manage outsourced projects of any size.
You have greater day-to-day issues to manage. Ignite will solve your immediate IT needs with little delay or effort. It’s what we do best.
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